At Chamayam, we strive to ensure every order reaches you safely and on time. By placing an order with us, you agree to the following shipping terms and conditions.
Shipping Charges
Shipping charges are calculated based on the weight of the order and the delivery location. The applicable shipping cost will be displayed during checkout before payment.
Dispatch Time
Orders are usually dispatched within 2 working days after successful payment confirmation.
Note: Dispatch times may be extended during sale events, public holidays, or high-demand periods. We will notify you if there is any delay.
Estimated Delivery
Within Kerala: Delivery is typically completed within 5 days after dispatch.
Outside Kerala: Delivery is typically completed within 10 days after dispatch.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Change of Delivery Address
Customers may request a change of delivery address before the order is dispatched. Once the order has been shipped, the delivery address cannot be modified.
Out of Stock Items
In the rare event that an ordered item becomes unavailable, our team will contact you to offer an alternative, wait for restocking, or process a refund.
Tracking Notifications
Once your order is dispatched, a tracking link or tracking details will be shared via SMS, WhatsApp, or email, allowing you to monitor your shipment.
Parcels Damaged in Transit
If your parcel arrives damaged, please contact our Customer Support within 2 days of delivery with an unboxing video and clear photographs. We will review the issue and process a replacement or refund as per our Return Policy.
Duties & Taxes
All applicable taxes are included in the final order value unless otherwise specified. Any additional charges imposed by local authorities, if applicable, shall be the responsibility of the customer.
Customer Support
For any shipping-related queries, delivery assistance, or order updates, please contact our Customer Support team. We are always happy to assist you.
