Privacy Policy

At Chamayam, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, create an account, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide a seamless shopping experience, we may collect the following information:

• Personal details such as your name, email address, phone number, billing and shipping address.
• Account information if you register on our website.
• Order history and purchase details.
• Payment-related information processed securely through trusted payment gateways.
• Technical information including IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

How We Collect Your Information

Information may be collected when you:

• Browse our website.
• Create an account.
• Place an order.
• Subscribe to our newsletter.
• Contact our customer support.
• Participate in offers, promotions, surveys, or reviews.

Note: Some information is collected automatically through cookies and analytics tools to improve your browsing experience.

How We Use Your Information

Your information helps us to:

• Process and deliver your orders.
• Verify payments and transactions.
• Provide customer support.
• Keep you informed about your order status.
• Personalize your shopping experience.
• Improve our products, services, and website performance.
• Detect fraud, misuse, or unauthorized activities.
• Comply with applicable legal obligations.
• Send promotional communications only if you have chosen to receive them.

Cookies & Analytics

Our website uses cookies and similar technologies to enhance functionality, remember your preferences, understand visitor behaviour, and improve website performance.

Note: You may choose to disable cookies through your browser settings; however, some features of the website may not function as intended.

Sharing Your Information

Your personal information is never sold or rented.

We may share limited information with trusted third-party service providers only where necessary, including:

• Payment gateway providers
• Courier and logistics partners
• Website hosting and technology providers
• Analytics and marketing service providers
• Government or legal authorities when required by law

Note: These partners are required to protect your information and use it only for the services they provide.

User Content

If you choose to submit product reviews, testimonials, photographs, or other content on our website, such information may become publicly visible. Please avoid sharing confidential or sensitive personal information in public areas.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their respective privacy policies before sharing any personal information.

Children's Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children. If such information is identified, appropriate steps will be taken to remove it.

Data Security & Retention

We maintain reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or misuse.

Your information is retained only for as long as necessary to fulfil orders, provide customer support, comply with legal requirements, resolve disputes, and enforce our policies.

Your Rights

Subject to applicable laws, you may request to:

• Access your personal information.
• Correct inaccurate or outdated information.
• Request deletion of your personal information.
• Withdraw consent for promotional communications.
• Request information regarding how your data is processed.

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will always be available on this page with the updated Effective Date.

Contact Us

For any questions regarding this Privacy Policy or the handling of your personal information, please contact us.

Chamayam Textiles
Pandikkad Road, Manjeri
Malappuram, Kerala

Email: info@chamayam.in
Phone: +91 97469 95533